LasGoo Shipping and Refunds Policy

🚚 Shipping Policy

Shipping Information： 

LasGoo currently ships to the following countries:

North America

United States, Canada
 

European countries

Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

ASIA

Japan

📩 If your country is not listed or you'd like to confirm shipping availability, please contact us at business@lasgootools.com.

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Processing Time

Orders are processed within 1–2 business days after payment confirmation.

Estimated Delivered Time

Shipping times vary by location, typically between 3-7 business days. Tracking information will be provided once your order is shipped.

NOTE: We are not responsible for shipping carrier delays.

🔄 Return & Refunds Policy

Your satisfaction is important to us. If you're not completely satisfied with your purchase, we’re here to help.

📦 30-Day Return Guarantee

We accept returns within 30 calendar days of your order’s delivery date. To qualify for a return:

01.

Item must be unused and in the same condition you received it.

02.

Item must be in the original packaging with all accessories and manuals.

03.

Proof of purchase (order number or receipt) is required.

NOTE: Items returned without prior authorization may not be accepted.

💴 Refund Process

Once your return is received and inspected:

01.

We'll notify you of the approval or rejection of your refund.

02.

If approved, a refund will be issued to your original method of payment within 7-14  business days.

03.

🔁 Late or missing refunds?    

 

If you haven’t received a refund after 14 business days:

Check with your bank or credit card company.

Still no luck? Please contact us at business@lasgootools.com.

🔄 Exchanges

We only replace items if they are defective or damaged. If you need to exchange your product for the same item, please contact us at business@lasgootools.com with: 

01.

Order number

02.

Description of the issue

03.

Photos or video (if applicable)

Exclusions from Return, Refund & Replacement

Returns and refunds will not be granted in the following cases:
  • The request is made beyond 14 calendar days of receiving the product.
  • The product is returned without all original accessories and packaging or is in a non-new condition (e.g., cracks, dents, scratches).
  • No valid proof of purchase (receipt or invoice) is provided, or if such documents are altered.
  • Damage is caused by unauthorized use, modifications, improper installation, or exposure to moisture, water, oil, sand, or other foreign objects.
  • Product labels, serial numbers, or waterproof marks have been tampered with.
  • Damage results from uncontrollable external factors (e.g., fire, flood, extreme weather conditions).
  • The product is not returned within 7 calendar days after return confirmation from LasGoo.
  • Any other circumstances outlined in this policy.

Exclusions from Replacement
  • Any additional parts, modifications, or attachments not covered under warranty are removed.
  • The product or part is free of legal restrictions preventing its replacement.
  • If you are not the product owner, obtain authorization from the owner to request warranty service.

📕Frequently Asked❓

Shipping

Return & Refund

Will the multiple items I ordered be delivered together?

For combined orders, we may fulfill your shipment using various warehouses, including Amazon fulfillment centers, to optimize delivery. In such cases, your order may be shipped in separate packages, and we will provide tracking details for each shipment accordingly.

Can I change the delivery address after my package has been shipped?

Once your order has been shipped, we are unable to change the delivery address.
We kindly ask that you double-check your shipping address before placing your order to ensure accurate delivery.

What should I do if I got the wrong product?

If you received the wrong item, please contact our customer support with your order number, a photo of the item received, and the shipping label. We’ll resolve the issue as quickly as possible.

Restricted Shipping Areas (U.S.)

LasGoo orders are shipped within the contiguous United States (excluding outlying islands and overseas territories).

We are unable to deliver to the following U.S. locations:

1. Alaska

2. American Samoa

3. Guam

4. Hawaii

5. Marshall Islands

6. Northern Mariana Islands

7. Palau

8. Puerto Rico

9. Rhode Island

10. U.S. Virgin Islands

11. Armed Forces Americas

12. Armed Forces Europe

13. Armed Forces Pacific
 

Thank you for your understanding.

How to Start a Return

To initiate a return, please contact our customer service team at:

📧 Email: business@lasgootools.com
📍 Subject: “Return Request – Order #[Your Order Number]”

Our team will provide further instructions within 1–2 business days.

Replacement Cost
  1. Contact LasGoo team within 15 calendar days of receiving the product.
  2. Your request will be reviewed, and confirmation will be sent if approved.
  3. If the replacement is due to a performance fault, LasGoo will cover two-way shipping costs.

What should I do if my product has a performance failure?

If the product experiences performance failure within 30 days of purchase and the original unit and accessories are undamaged, we offer a return and refund solution. Please contact our customer support team with your order number and a description of the issue, and we will assist you with the process.

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